Operator update: the FR-ALERT system is activated on telephones

FR-ALERT, the new Population Alert System will be introduced after a full pilot phase in certain cities† Since yesterday, the operators have been sending an update to their subscribers’ phones to activate certain settings there. FR-ALERT allows government agencies to send a message to the phones of all attendees in a specific geographic area. This … Read more

Orange gestures to its subcontractor Scopelec

The intervention of Agnès Pannier-Runacher, Minister of Industry, weighed on the file. After Scopelec lost an important tender from Orange, the situation between the two companies deteriorated sharply. The subcontractor believed his survival was threatened by the loss of his contracts. Industry Minister Agnès Pannier-Runacher intervened to try to unblock the situation and come up … Read more

SFR, bottom of customer satisfaction in telecom

Orange and Gratis score the best, but consumers remain highly critical of the quality of certain services, especially the fiber optic connection. For the first time, the telecoms regulator (Arcep) publishes simultaneously the conclusions drawn from two indicators: the customer satisfaction observatory and the annual report of “I alert Arcep”. The first reflects the feelings … Read more

SFR, bottom of customer satisfaction in telecom

Orange and Gratis score the best, but consumers remain very critical about the quality of certain services, especially the fiber optic connection. For the first time, the telecoms regulator (Arcep) publishes simultaneously the conclusions drawn from two indicators: the customer satisfaction observatory and the annual report of “I alert Arcep”. The first reflects the feelings … Read more